RCS Office Administrator Job Vacancy (Leicester) - BPX June 2024
Location: Rothley
Hours: Full-time, Permanent
Salary: Competitive

We have a new opportunity for an RCS Office Administrator to join our team at our RCS division located at the BPX branch in Leicester. We are looking for a bright, enthusiastic person to join our friendly team. This is a full-time, permanent position.

RCS Office Administrator:

Ranger Computer Systems (RCS) is the IT division of the BPX Group. RCS provides IT Products and Technical Services to businesses throughout the UK, working closely with our main partners Microsoft, Hewlett Packard, and APC.

Job purpose

As a member of our RCS team, you will be responsible for handling customer enquiries, liaising with suppliers, and ensuring that our clients receive the highest level of service. By utilising your excellent interpersonal skills, you will develop long-term relationships with our customers ensuring that their requirements and business needs are interpreted and handled quickly and effectively.

Main Duties:

  • Answer incoming enquiries to sell and support the company product range.
  • Proactively make outgoing calls qualifying prospects and closing sales in order to meet targets.
  • Accurately process quotations and sales orders using in-house systems.
  • Timely administration of quotations using in-house quotation software.
  • Ensure customer records are updated frequently and accurately on the Customer Relationship Management Software.
  • Collation of customer files and purchase orders to company standards.
  • Interact with customers to resolve any queries or issues.
  • Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
  • Maintain a culture of continuous improvement and excellence in customer service.
  • Collate and co-ordinate information requested for management purposes.
  • Any other ad hoc duties required by the Branch Manager.

Skills, Knowledge & Experience:

To join our team, we are looking for a person who has the following:

  • A proactive/can do attitude towards helping the business grow.
  • A proven track record within an internal sales role.
  • Experience of making proactive outgoing telephone calls.
  • Excellent customer interaction skills.
  • Strong organisational, administrative and telephone skills.
  • Ability to prioritise work, meet deadlines and follow through on commitments.
  • Excellent attention to detail such that customer orders and information are accurate.
  • Confident telephone manner.
  • Computer literate (MS Office).

BPX remains a financially secure, family-run business offering the chance to work within a happy, friendly company with some wonderful and talented people.

Benefits:

  • Minimum of 31 days annual leave including bank holidays
  • Training and development platform
  • Friendly and supportive working environment
  • Dress down Fridays
  • Access to an Employee Assistance Programme
  • Recruitment referral bonus
  • Free onsite parking
  • Opportunities for career progression
  • Cycle to Work scheme

About Us

We are makers, gamers, crafters, creators and engineers – inspired by transforming clients businesses through experience and design. Our teams mind map, apply research, and inspire. We design, blueprint, build and test. And at the heart of everything we do is our unrelenting drive to design better customer experiences. It fuels our creativity. It’s how we solve business problems. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. Our roots are solid, our future is digital, our passion is contagious and our people are simply the best. Sound like fun? Then join the family.

We reserve the right to close the advert early when a suitable candidate is found.

No Agencies, please

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